Welcome to United Freight of America

866-644-7765

844-274-4722

Frequently Asked Questions

Here you will find answers to most of your questions.

ALL THE ANSWERS



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Phone: 866-644-7765
info@ufaservices.com
  • Is my car insured during transport?
  • Is United Freight Licensed And Bonded?
  • How long does it take to ship a car?
  • Can I put personal items in the vehicle?
  • How far in advance should I schedule the transport of my vehicle?
  • What is the difference between open-sided and enclosed transport?
  • Is United Freight a broker or a carrier?
  • What if my vehicle does not run?
  • Are there any hidden costs?
  • How do I prepare my vehicle for transport?
  • What is Door-to-Door services?
  • What is your payment method
  • When can you pick up my vehicle?
  • What do i do if my vehicle gets damaged?
  • Do I need to be at pickup or delivery?
  • What is Expedite Pickup Service
Is my car insured during transport?

The carrier assigned to transport your vehicle will provide full coverage insurance against damage during transport. The driver will inspect your vehicle upon pickup and delivery and the vehicle condition will be recorded on the bill of lading. Please remember to inspect your vehicle thoroughly at the time of delivery and notate the bill of lading if necessary.

Is United Freight Licensed And Bonded?

UFA’s U.S. Department of Transportation Broker’s License number is 680734 and is bonded and insured through Pacific Financial Association.

How long does it take to ship a car?

The transit time is affected by many factors such as the number of other vehicles being picked up, weather, traffic and DOT commercial truck operating regulations as well as the total distance.  Please see the approximate time table below:

Up to 500 miles 1-3 days
500 – 1500 miles 2-6 days
1500-3000 miles 5-11 days

For overseas transport, please contact your sales representative for more information.

Can I put personal items in the vehicle?

Most carriers allow up to 100 lbs. of soft goods inside the trunk of the vehicle at no additional charge. It is important however to keep in mind that their insurance will not cover your personal items. If you pack personal items into your car and they shift or break along the journey, the carrier will not assume responsibility.  We recommend to ship only soft, non-valuable items such as linens, towels, etc.

Food, plants, firearms or any illegal items are not allowed.

  • cars shipping to Hawaii and Puerto Rico must be empty.
How far in advance should I schedule the transport of my vehicle?

That’s a tricky question. We always tell our customers to book sooner than later as availability is limited.  We do have availability for 5-10 vehicles on each truck, however if you are in a hurry to ship your vehicle and the truck fills up, we will be able to schedule you for the next available truck.

What is the difference between open-sided and enclosed transport?

An open carrier is very safe and the most common shipping method due to cost.  During an enclosed transport, vehicles are loaded onto a truck with fewer cars and is not exposed to outside conditions during transport.  In addition, the insurance coverage is normally $300,000 per vehicle with enclosed transports versus $150,000 with open transports.  Most enclosed trucks are equipped with a lift gate or extra-long ramps for low clearance vehicles, therefore most customers who are shipping very expensive or antique vehicles generally use enclosed transports.

Is United Freight a broker or a carrier?

United freight of America is a broker and uses independent contractors to transport our customer’s vehicles. With years of experience, we have established long-term relationships with quality carriers.  We also provide dispatch service to many carriers nationwide. Most carriers do not operate a sales or customer service department nor do they invest in nationwide advertising, which is why using a broker company is generally the best option.  Choosing an honest, experienced broker company is most important.

What if my vehicle does not run?

We ship many non-running vehicles with all different types of non-running issues, however the vehicle will need to at least be able to roll, steer and brake.  Please notify your representative of any non-running issue so that we can make certain to schedule your vehicle on a truck with a winch.

Are there any hidden costs?

Our quotes are all inclusive and guaranteed. We will not change the price or ask for additional fees.

How do I prepare my vehicle for transport?

Try to keep the gas tank level between a quarter to half full.

Make sure the vehicle is clean enough to have a proper inspection.

Load no more than 100 lbs. of soft, non-valuable items inside the trunk only.

What is Door-to-Door services?

Transporters will get as close to your door as possible for the pickup and delivery of your vehicle(s). If, for safety reasons they are not able to do so, they will ask you to meet them at a safe location such as a main road or a large parking lot close by to perform their duties.

What is your payment method

We only charge a down payment upon booking using any major credit or debit card and the remaining balance is due upon delivery of the car and can be paid directly to the carrier by cash, certified check or money order. You can also pre-pay the entire amount by credit or debit card upon making your reservation.

When can you pick up my vehicle?

That depends on availability and notice. With our Flexible Service option, we can pick up your vehicle during a 3-business day window.

What do i do if my vehicle gets damaged?

Damage occurring during transport is pretty rare but unfortunately does happen at times. If your car is damaged, it is important to notate the damage on the bill of lading at the time of delivery before signing it.  We also recommend taking pictures of the damage and contact our office during business hours.  We will be happy to assist and explain the necessary steps for filing a claim with the carrier.

Do I need to be at pickup or delivery?

As the vehicle owner, you are not required to be present at the time of pickup or delivery but you will need to authorize a person who can hand the keys to the driver and complete the inspection process on your behalf.

What is Expedite Pickup Service

Unlike our Flexible Service option that requires a 3-business day window for pickup, our Expedited Service option is available for customers that need to schedule their pick up on a specific day.  The fee for the Expedited Service is between $150 -$300, depending on the type of vehicle and transport locations.


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